Cancellation & Return Policy

Last updated: October 2026

Appointment cancellations

We reserve time specifically for you, so please give at least 24 hours' notice if you need to cancel or reschedule. You can do this through your online booking account, by phone at 604-229-3380, or by email at info@honeylife.ca.

Cancellations made less than 24 hours before your appointment, and missed appointments, are charged a percentage of the appointment fee:

The count includes all your appointments with us and does not reset. If late cancellations or missed appointments keep happening, we may decline to book future appointments.

This policy applies to in-person and virtual appointments. Fees for late cancellations and missed appointments cannot be billed to insurance.

Product returns

Unopened products bought from us can be returned for a refund or exchange within 30 days of purchase. Please bring them to the clinic with your receipt.

For safety reasons, opened products cannot be returned. Sale items are final sale.

If a product is defective or damaged, contact us and we will arrange a replacement or refund.

Refunds go back to your original payment method. Card refunds may take 1–2 billing cycles to appear.

Questions

info@honeylife.ca · 604-229-3380